Quick answers about purchasing, shipping, account support, and research-use restrictions.
Purchasing and support
Who may purchase?
Organizations and independent researchers age 18 or older may purchase after confirming that they are authorized to conduct non-clinical laboratory research. Products are not intended for human or veterinary use.
How do I request factual help?
Email support@wheatstateresearch.com or use the Contact & Support page. Please do not send passwords, payment credentials, health information, administration details, or research protocols.
Can support provide product-use guidance?
No. Support can help with factual product, document, account, shipping, and order records, but cannot provide administration, dosage, compatibility, protocol, or human or veterinary-use guidance.
Products, quality, and service
What are research peptides?
Research peptides are synthetic peptide compounds used strictly for controlled laboratory research. They are not intended for human consumption or veterinary use.
What if there is a product I would like but isn’t offered?
We are always looking for ways to better support researchers. Send product suggestions to support@wheatstateresearch.com, use our Contact Us page, or share your suggestion in our Discord community.
How do you ensure the quality of a peptide?
Quality is a core priority at Wheat State Research. We vet our suppliers for their quality practices, and every released product is tested for mass and purity, including HPLC-based purity testing. We are transitioning our testing to ILS Laboratories to expand the scope and availability of testing documentation.
What is the return policy?
We stand behind the quality of our products. If you receive a damaged or incorrect item, contact our support team within seven days of delivery. Refund eligibility and complete details are available on our Refund and Returns Policy page.
How do I contact customer service?
Submit a request through our Contact Us page or email support@wheatstateresearch.com. You may also request assistance through our Discord community.
How should I store my peptides?
Keep sealed, lyophilized (freeze-dried) research peptides in a cool, dry place away from light. For longer-term storage, follow the conditions stated on the product label or accompanying documentation; where refrigeration is specified, use 2–8°C (36–46°F), and freeze only when the product-specific instructions call for it. After reconstitution, follow the exact product-specific storage instructions and minimize repeated freeze–thaw cycles.
Shipping & Delivery
Shipping choices, costs, and estimated transit times are shown clearly before checkout.
Where do you ship?
Eligible orders may ship to residential and business addresses in all 50 U.S. states. P.O. box deliveries require USPS.
Do you ship internationally?
Unfortunately, we currently ship only within the United States.
What shipping options are available?
USPS Ground Advantage is available for a $5 flat rate and is typically estimated at 2–5 business days after carrier acceptance. UPS 2nd Day Air, or an approved comparable service, is available for $15 where offered. A free qualifying two-day shipping option is available on U.S. orders over $250 after discounts and before tax and shipping.
When will my order ship?
Eligible orders received by 8:00 p.m. CST are targeted for same-day internal preparation. Carrier acceptance occurs separately. Weekends, holidays, destination, order review, and carrier conditions may affect timing.
Are delivery estimates guaranteed?
No. Transit times are carrier estimates. “Two-day” describes the selected service level and does not guarantee a specific delivery date. The available service and current estimate are confirmed during checkout.
Can I change my shipping address after ordering?
Contact customer service as soon as possible. An address change cannot be guaranteed after fulfillment begins or after the carrier accepts the shipment.
What happens if shipment is delayed?
If an order cannot ship within the promised timeframe, we will provide an update and the available options, which may include accepting the revised timing or canceling the affected order for a refund.